Data Protection Notice

Effective Date: 15 Jan 2025

1. Introduction

1.1 Purpose

This Data Protection Notice (“Notice”) explains how Ivy Success/Catalyst Consulting Pte. Ltd. (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal data when you visit our website, www.ivy-success.com (the “Website”), or engage our services. We are committed to safeguarding your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1.2 Scope

This Notice applies to all personal data submitted to us or collected by us through this Website or in the course of providing our services, as well as personal data in our possession or under our control.

2. Personal Data We Collect

2.1 Types of Data

Depending on your interactions with Ivy Success, we may collect the following types of personal data:

  • Contact Details: Name, email address, phone number, and mailing address.

  • Academic Information: Résumés, transcripts, test scores, or other academic records you share with us to facilitate our consulting services.

  • Payment Information: Billing details and payment transaction data (if required for service fees).

  • Technical Data: IP address, browser type, device information, and cookies or similar technologies for analytics and functionality.

2.2 Voluntary Provision

We collect personal data when you choose to provide it—for example, by filling out contact forms, or booking consultations.

3. Purpose of Collection, Use, and Disclosure

3.1 Purpose

We use the personal data we collect for purposes such as:

  • Providing Services: Assessing academic backgrounds, refining personal statements, and advising on admissions processes.

  • Communication: Responding to inquiries, sending service updates, or marketing materials (where consent is given).

  • Website Operation: Managing and improving our Website’s features and user experience.

  • Payment Processing: Facilitating payment and billing.

  • Compliance: Meeting legal obligations or responding to lawful requests.

  • Internal Analytics: Conducting research and analysis to enhance our services.

3.2 Disclosure

We may disclose your personal data:

  • To our third-party service providers (e.g., payment processors, IT hosting) who assist in providing our services;

  • To government or regulatory authorities when required by law or legal processes; and

  • To other third parties with your consent or instruction.

4. Consent and Withdrawal

4.1 Consent

By providing your personal data to us or using our Website, you consent to our collection, use, and disclosure of your personal data in accordance with this Notice.

4.2 Withdrawal

You may withdraw your consent at any time by submitting a written request to our Data Protection Officer (see Section 8). Please note that withdrawing consent may limit our ability to provide services to you.

5. Access and Correction Requests

5.1 Access

You have the right to request access to your personal data in our possession or control, as well as information on how it has been used or disclosed within the past year, subject to certain exceptions.

5.2 Correction

If any of your personal data is incorrect or outdated, you can request a correction. We will make every reasonable effort to ensure your data is accurate and complete.

6. Protection, Retention, and Transfer

6.1 Protection Measures

We have implemented reasonable administrative, physical, and technical safeguards to protect your personal data from unauthorized access or misuse.

6.2 Retention Period

We retain personal data only for as long as it is necessary to fulfill the purposes outlined in this Notice or as required by law. Thereafter, we will securely dispose of or anonymize your data.

6.3 Overseas Transfers

Where it is necessary to transfer your personal data outside Singapore, we will take steps to ensure that it continues to receive protection at a standard comparable to that under the PDPA.

7. Cookies and Third-Party Links

7.1 Cookies

Our Website uses cookies or similar technologies to improve functionality and user experience. You can adjust your browser settings to block or delete cookies, but this may affect your browsing experience on our site.

7.2 Third-Party Websites

Our Website may contain links to external sites that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites, and encourage you to review their respective privacy policies.

8. Contacting Us

If you have any questions about this Notice or wish to make requests concerning your personal data, please contact our Data Protection Officer (DPO):

• Name/Department: Data Protection Officer

• Email: info@ivy-success.com

• Address: 7 Temasek Boulevard #12-07 Suntec Tower One Singapore 038987

9. Updates and Effective Date

9.1 Policy Revisions

We may update this Notice from time to time to stay compliant with legal requirements or reflect changes in our data processing practices. The “Effective Date” at the top indicates the most recent revision.

9.2 Acceptance

Your continued use of our Website and services after any changes to this Notice indicates your acceptance of the revised terms.

By using www.ivy-success.com and our admissions consulting services, you acknowledge that you have read, understood, and agreed to the terms of this Data Protection Notice. If you do not agree, please discontinue use of our Website and services immediately.